Last Updated: September 6, 2026
Crab Boil respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how Crab Boil collects, uses, stores, and protects information when you visit crabboil.ca, contact us, interact with our website, or use services connected through the website.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We May Collect
We may collect information that you voluntarily provide to us, including:
- Name
- Email address
- Phone number
- Messages, inquiries, or feedback
- Information submitted through website forms
- Information you provide when contacting one of our locations
We may also automatically collect certain technical and usage information when you visit our website, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Approximate geographic location
- Date and time of website visits
- Website interaction and performance data
How We Use Your Information
We may use collected information to:
- Respond to customer inquiries and requests
- Provide information about our restaurants, menu, locations, promotions, and services
- Improve our website and customer experience
- Analyze website traffic and usage
- Maintain website performance and security
- Prevent misuse, fraud, or unauthorized activity
- Support marketing and promotional activities
- Manage technical integrations and website services
- Comply with legal and regulatory requirements
We do not sell your personal information to third parties.
Cookies and Similar Technologies
Crab Boil may use cookies and similar technologies to improve website functionality and understand how visitors use our website.
Cookies may be used to:
- Remember user preferences
- Improve website performance
- Analyze website traffic
- Measure page engagement
- Support analytics and marketing features
You may disable or manage cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
Google Analytics
We may use Google Analytics or similar analytics services to understand how visitors interact with our website.
Google Analytics may collect information such as:
- Pages visited
- Time spent on the website
- Device and browser information
- General geographic information
- Traffic sources
- Website interactions
This information helps us improve our website, content, and user experience.
Information collected through Google Analytics is handled according to Google’s applicable privacy policies and terms.
Google Services and Google API Data
Crab Boil may use administrative tools or website integrations that connect with Google services, including Google Search Console, Google Analytics, and other Google APIs.
Where a Google user explicitly authorizes access, information obtained through Google APIs is used only for the functionality for which access was granted, such as:
- Website analytics
- Search performance reporting
- Website performance monitoring
- Search Console reporting
- Administrative website analysis
Crab Boil does not sell Google user data.
We do not use information received from Google APIs for unrelated advertising purposes or transfer such information to third parties except where necessary to provide or improve the requested functionality, comply with applicable law, or protect against fraud, abuse, or security threats.
Our use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including applicable Limited Use requirements.
Online Ordering and Third-Party Services
Our website may provide links to or integrations with third-party services, including:
- Online ordering platforms
- Food delivery providers
- Payment processors
- Reservation systems
- Google Maps
- Social media platforms
- Analytics services
- Other restaurant-related services
When you interact with a third-party website or platform, the information you provide is governed by that third party’s own privacy policy and terms.
Crab Boil is not responsible for the privacy practices, security, or content of third-party services.
Payment Information
If you place an order or make a payment through a third-party ordering or payment platform, payment details are generally processed directly by that provider.
Crab Boil does not intentionally collect or store complete credit card or debit card information through crabboil.ca, unless otherwise clearly stated at the point of collection.
Third-party payment processors are responsible for handling payment information according to their own privacy and security practices.
How We Share Information
We may share limited information with trusted service providers where reasonably necessary to operate our website or business.
This may include providers that assist with:
- Website hosting
- Analytics
- Website maintenance
- Security
- Online ordering
- Communications
- Technical services
- Business operations
We may also disclose information where required by applicable law, court order, legal process, government authority, or where disclosure is reasonably necessary to protect the rights, property, security, or safety of Crab Boil, our customers, or others.
We do not sell personal information to third parties.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Responding to inquiries
- Maintaining business records
- Supporting website functionality
- Meeting legal or regulatory requirements
- Resolving disputes
- Protecting against fraud or abuse
Retention periods may vary depending on the type of information and the purpose for which it was collected.
Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
Your Privacy Rights and Choices
Depending on where you live and the laws that apply, you may have certain rights regarding your personal information.
These may include the right to request:
- Access to personal information we hold about you
- Correction of inaccurate information
- Deletion of certain personal information
- Information about how your information is being used
- Withdrawal of consent where processing is based on consent
You may contact us using the details below to make a privacy-related request.
We may need to verify your identity before processing certain requests.
Email Communications
If you provide your email address to Crab Boil, we may use it to respond to inquiries or send communications that you have requested or consented to receive.
Where applicable, promotional emails will provide a way to unsubscribe from future marketing communications.
You may still receive essential operational or service-related communications where necessary.
Children’s Privacy
Our website is not intended to knowingly collect personal information from children in violation of applicable law.
If you believe that a child has submitted personal information through our website, please contact us so that we can review the situation and take appropriate action.
External Links
Our website may contain links to third-party websites.
Crab Boil does not control those websites and is not responsible for their privacy practices, content, or security.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our website
- Our services
- Technology
- Business practices
- Legal or regulatory requirements
Any updates will be posted on this page and the Last Updated date will be revised accordingly.
We encourage visitors to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy, your personal information, or how Crab Boil handles data, please contact us.
Email: info@crabboil.ca
Website: crabboil.ca
Mississauga Store
714 Lakeshore Rd E
Mississauga, ON L5G 1J6
Canada
Phone: (204) 421-9930
Hours
Mon–Wed: 12 PM – 10 PM
Thu: 12 PM – 10 PM
Fri–Sat: 12 PM – 11 PM
Sun: 12 PM – 11 PM
North York Store
2590 Weston Rd
North York, ON M9N 2A9
Canada
Phone: (204) 421-9930
Hours
Mon–Wed: 12 PM – 10 PM
Thu: 12 PM – 10 PM
Fri–Sat: 12 PM – 11 PM
Sun: 12 PM – 11 PM
Ottawa Store
300 Earl Grey Dr #17
Kanata, ON K2T 1C1
Canada
Phone: (204) 421-9930
Hours
Mon–Sun: 12 PM – 11 PM
Ajax Store
338 Rossland Rd E Unit 3
Ajax, ON L1Z 1S4
Canada
Phone: (204) 421-9930
Hours
Mon–Sun: 12 PM – 11 PM